REFUND & CANCELLATION POLICY
Effective Date: September 10, 2026 1. OVERVIEW MELAXSKIN GROUP LLC operates as a Business-to-Business (B2B) digital marketing and e-commerce growth agency. This policy governs the terms of refunds, cancellations, and billing for all our corporate services, including Meta Ads management, performance marketing, e-commerce scaling, and brand growth strategies. 2. DIGITAL MARKETING & CONSULTING SERVICES We invest significant time, strategy, and resources into building infrastructure, optimizing conversion rates, and managing ad campaigns for our clients. Therefore, our service fees are generally non-refundable. Setup Fees & Retainers: Any initial setup fees, onboarding charges, or monthly retainers paid prior to the commencement of work are non-refundable once the service delivery or campaign structuring has begun. Active Campaigns: We do not offer refunds for consulting hours, marketing services, or campaign management that have already been rendered. Ad spend paid directly to platforms (e.g., Meta, Facebook, Instagram) is governed by the respective platform's policies and is completely non-refundable by our agency. 3. CANCELLATION POLICY Clients operating under a month-to-month service agreement may cancel their ongoing services by providing a 14-day written notice prior to the next billing cycle. Notices must be sent directly to info@melaxskingroup-marketing.com. If a cancellation request is received fewer than 14 days before the next billing date, the client will be billed for the subsequent month, and service will terminate at the end of that billing period. 4. DIGITAL ASSETS & INFRASTRUCTURE As part of our services, we may provide custom digital assets, infrastructure setups, or proprietary growth strategies. Once these digital assets have been delivered or successfully transferred to the client’s control, the associated fees are strictly non-refundable. 5. DISPUTES & RESOLUTION We value long-term B2B relationships. In the event of a disagreement regarding service delivery, we encourage clients to contact their designated account manager or our support team directly to seek a mutually beneficial resolution before initiating any chargebacks with their financial institution. 6. CONTACT INFORMATION For any billing inquiries, cancellation requests, or questions regarding this policy, please contact us at: MELAXSKIN GROUP LLC 8206 Louisiana Blvd NE, Ste A 10179 Albuquerque, NM 87113 United States Email: info@melaxskingroup-marketing.com Phone: +1 (369) 208-5636
Check the cancellation terms for your service
Clear criteria for every deliverable we produce
We hold ourselves to the same standards we put in writing. Here is exactly when a refund applies to our work.
Deliverable shortfalls
If a delivered campaign or setup misses the scope we agreed on, you qualify for a review.
Service non-performance
When a contracted service is not performed at all, a refund is issued for that portion.
Change-of-mind requests
Change-of-mind cancellations are handled through policy terms, not refund claims.
Dissatisfied with results
Results-based dissatisfaction is reviewed against the measurable targets in your service agreement.
Our breach of contract
If we fail to meet written contract terms, you receive a refund for affected services.
Your breach of contract
Refunds are not issued when contract terms are broken on the client side.
How to start your refund request
Every refund request is reviewed and answered in writing within 10 business days. We keep the process straightforward so you know exactly where things stand. Use the form below to start your request.
Clear answers before you sign
Questions about the policy details? Our Albuquerque team can clarify any part of the agreement before you commit.